FAQ

Currently, all of our leagues are co-ed. There are no rules on the ratio of men to women. You may have an all-women team, an all-men team, or anything in between. We just recommend everyone be of a similar skill level.

We operate in 4 week “rounds” instead of months. Each round consists of 4 games, 1 game per week. 
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Every new round and every new league starts on the 3rd week of each month.The deadline to sign up for each round is 10 days before the first match night.The schedule will be posted the following Tuesday or by the end of the week.
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Each team is required to have the minimum number of subscribers by the sign-up deadline if they want to be put on the schedule for the upcoming round. 
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If you do not meet this and your team doesn’t get scheduled, you will automatically get credits back to your account and you can try to get enough by the next round’s deadline. Alternatively, you can get a full refund if you no longer want to play. Just reach out to support@areensports.com

It is per player, NOT per team. You can either be a subscriber and pay a monthly fee for 4 games (a round). Or you can pay-to-play (in person) as you go for each match, which is more expensive.

A subscription is a lot like a gym membership or any typical subscription. You’ll pay the subscriber rate for a full 4-week round, buying 4 matches (1 per week)You can unsubscribe at any time with no charge. You can Pay-to-Play in person at the match once you arrive. Check in with our AREENA staff to make your payment before you play. Please visit AREENA Subscriptions to learn more

We are committed to helping you find a team you love. After every match, you can rate your team’s chemistry, and if we see an issue on the team, we’ll try to help resolve it. Additionally, it’s easy to leave your team and join the free agent pool to find another any time. The advantage of playing in our 4 week Rounds is, you’ll never be stuck for long with a team you don’t love. You can also contact us any time if you’re unhappy, and we’ll help any way we can.

1. Open your app and click on the More tab on the far right
2. Click on Manage Payments
3. Scroll down and click on the League you want to manage
4. Select Subscription or Pay-to-Play

Please email support@areenasports.com at least 24 hours in advance. We understand that life happens and things come up, so we just expect you to communicate.
Generally, we will always have a match for whoever shows up. If your team is short on players, though, you may be given a technical “Forfeit” in the system for the official record.
However, all members of the team who show up are free to grab anyone who wants to play to have a scrimmage. We will do everything in our power to make a scrimmage happen with 2 refs and a facilitator who will keep score and time but not stats.

Playoffs occur 3 times a year in the Spring, Summer, and Fall. AREENA league playoffs run at the same time as normal match times. Every team participates in playoffs and is given a seed based on their ranking. If you lose, you may play in a consolation bracket. Once you're out of the bracket, the next week will just be a regular season match. The champions will receive an AREENA t-shirt, trophy, and recognition on social media Please visit AREENA Playoffs for more information on how playoffs work.

Every team and player gets a ranking. We use the Elo rating. You have a certain amount of points and your ranking goes up as you get more points. You gain a lot of points if you beat someone better than you but you don’t gain a lot of points if you beat someone much worse than you. Who you play matters, but we do our best to only schedule teams against other teams with similar rankings.

Communication:
- Teams must notify League Commissioner of forfeit (0 players coming) 24+ hours before the match 
- Anything outside of that window, or no communication at all will be penalized

Fine:
- The penalty is a $40 fine to the Team Captain’s account
- Team Captain can coordinate between their team to distribute amongst themselves

Ineligibility:
- Any team that forfeits (0 players coming)/no-shows once in one round will be given a warning
- Any team that forfeits (0 players coming)/no-shows twice in 6 weeks will be removed from the schedule immediately and suspended from the next round (even if it’s playoffs)

Objections:
- If players wish to protest a suspension or fine, they can email support@areenasports.com
- Please include the league name, team name, league commissioner, and why they feel a penalty isn’t warranted