FAQ

Questions?

Check out the common questions below. If you still need help, just let us know!

Are these leagues Co-Ed?

Currently, all of our leagues are co-ed. There are no rules on the ratio of men to women. You may have an all-women team, an all-men team, or anything in between. We just recommend everyone be of a similar skill level.

How do rounds work?

We operate in 4 week “rounds” instead of months. Each round consists of 4 games, 1 game per week. 

Every new round and every new league starts on the 3rd week of each month.The deadline to sign up for each round is 10 days before the first match night.The schedule will be posted the following Tuesday or by the end of the week.

Each team is required to have the minimum number of subscribers by the sign-up deadline if they want to be put on the schedule for the upcoming round. 

If you do not meet this and your team doesn’t get scheduled, you will automatically get credits back to your account and you can try to get enough by the next round’s deadline. Alternatively, you can get a full refund if you no longer want to play. Just reach out to support@areensports.com

Is the price per player or per team?

It is per player, NOT per team. You can either be a subscriber and pay a monthly fee for 4 games (a round). Or you can pay-to-play (in person) as you go for each match, which is more expensive.

How do subscriptions vs. pay-to-play work?

A subscription is a lot like a gym membership or any typical subscription. You’ll pay the subscriber rate for a full 4-week round, buying 4 matches (1 per week)You can unsubscribe at any time with no charge. You can Pay-to-Play in person at the match once you arrive. Check in with our AREENA staff to make your payment before you play. Please visit AREENA Subscriptions to learn more

What if I want to change teams?

We are committed to helping you find a team you love. After every match, you can rate your team’s chemistry, and if we see an issue on the team, we’ll try to help resolve it. Additionally, it’s easy to leave your team and join the free agent pool to find another any time. The advantage of playing in our 4 week Rounds is, you’ll never be stuck for long with a team you don’t love. You can also contact us any time if you’re unhappy, and we’ll help any way we can.

How do I change my status for a league?

1. Open your app and click on the More tab on the far right
2. Click on Manage Payments
3. Scroll down and click on the League you want to manage
4. Select Subscription or Pay-to-Play

How do playoffs work?

Playoffs occur 3 times a year in the Spring, Summer, and Fall. AREENA league playoffs run at the same time as normal match times. Every team participates in playoffs and is given a seed based on their ranking. If you lose, you may play in a consolation bracket. Once you're out of the bracket, the next week will just be a regular season match. The champions will receive an AREENA t-shirt, trophy, and recognition on social media Please visit AREENA Playoffs for more information on how playoffs work.

How do rankings work?

Every team and player gets a ranking. We use the Elo rating. You have a certain amount of points and your ranking goes up as you get more points. You gain a lot of points if you beat someone better than you but you don’t gain a lot of points if you beat someone much worse than you. Who you play matters, but we do our best to only schedule teams against other teams with similar rankings.

What is the Jersey policy?

Basketball
- Reversible jerseys with numbers on the front and back are required. You can purchase them in the app under the More tab, under "Store". It takes 7-10 business days for them to be ready.
- You don't have to purchase them from us if you have other means. If you do order them from us, please contact Team Sports Dallas for any updates on your order. Their number is (214) 378-5191 and their email is ORDERS@TEAMSPORTSDALLAS.COM.Please have them ready by your first game.
- If you order them and they do not arrive on time, there will be a limited amount of them to rent from the Commissioner onsite. They are $8 each to rent, paid via CashApp ($AreenaSports) or Venmo (@AreenaSports). We just ask that you give them back at the end of your game.

Soccer
- AREENA doesn’t provide jerseys. Please coordinate with your team to agree on the same colored shirt (no numbers required), and bring a backup white or black shirt in case your opponent wears the same color!

What is the Forfeit Policy?

Communication:
- Teams must notify League Commissioner of forfeit (0 players coming) 24+ hours before the match 
- Anything outside of that window, or no communication at all will be penalized

Fine:
- The penalty is a fine charged to the Team Captain’s account. Team Captain can coordinate between their team to distribute amongst themselves
- No Call, No Show: If a team forfeits and there is no communication.
A fine of $40 will be charged to the Team Captain’s account and the team will have a strike added to their attendance record.
- <6 Hours: If a team forfeits within 6 hours of the first game of their league that week.
A fine of $20 will be charged to the Team Captain’s account and the team will have a strike added to their attendance record.
- 6-24 Hours: If a team forfeits between 6-24 hours of the first game of their league that week.
There is no fine. The penalty is a strike toward their attendance record

Ineligibility:
- Any team that forfeits (0 players coming)/no-shows once in one round will be given a warning
- Any team that forfeits (0 players coming)/no-shows twice in 1 round, will be removed from the schedule immediately and suspended from the next round (even if it’s playoffs)

Objections:
- If players wish to protest a suspension or fine, they can email support@areenasports.com
- Please include the league name, team name, league commissioner, and why they feel a penalty isn’t warranted

Click here to see the full details of the Forfeit Policy.

Ready?

The AREENA app and leagues offer an immersive rec sports experience for adults, with stat tracking, skill matching, leaderboards and team messaging. Subscribe and play soccer or basketball year round, or pay by game or match with zero commitments.

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